Saudi Arabia Cultural Mission to USA “e-gov” System Full of #FAIL

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This is really stupid, especially in today’s world. I mean I understand that Windows is THE dominant operating system (unfortunately.) But this is just, errm whats the word, ahhh yes PATHETIC! What about the other 10% non-Windows users? Need I remind the Mission that at least 40% of users do not use IE? 

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Source: Wikipedia

 

What kind of long-term strategy does a government agency have when it launches a website that works exclusively with Internet Explorer, when its common knowledge that the browser’s numbers has been dwindling since 2005?

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Source: Wikipedia

Its not like we have an option. Internet Explorer cannot be installed on Macs or Linux without some sort of hacking or virtualization.

In reality, when they first started building this “egov” system, they didn’t really develop it solely for Internet Explorer. When they first launch I was able to access it using Firefox. But apparently, it was too buggy for non-IE browsers, so they just locked everybody out. Now that I think of it, I will try changing the user-agent in Firefox to IE and see what happens. Will update. 

Update: Apparently installing an agent switcher plugin does the trick. All you need to do on Firefox is install this plugin and go to Tools in FF, you will find a new item called “User Agent” change it to some Internet Explorer version. This should work on any platform that has Firefox. If you are using a platform that doesn’t have Firefox, then most probably you know what your doing anyways, or on a phone, which in that case get on a real computer 😉

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10 comments

  1. Omair Taibah said…

    Have you tried it to access sambaonline?

  2. Brie Gordon said…

    1. I don’t think you actually need a plugin to do that in FF. You can change the user-agent via the about:config page.2. Unfortunately, this is not an uncommon situation.

  3. TarekSaber said…

    I think that the officials in Electronic government are a group pf ignorant people,we are in Egypt have the same problem, i have a hard time getting my sister grades from an Egov site.

  4. lwallan said…

    Dear… I have one more obstacle to add about egov @ sacm.org -_-not only do they restrict you to using explorer .. egov crashes on Internet Explorer 8 … it only works with Internet Explorer 7… which you cannot install on any windows 7 or Vista -_-After waiting too long (#weeks) for a response from their helpdesk , I found out that all the PC’s at my university are still using XP , so I used them. =]cheers

  5. Rami Taibah said…

    @lwallan Thats good to know. I really don’ t know who they hired to build this mockery of a website. But all I know is that they should be fired.

  6. Fahad Alduraibi said…

    I am a linux user and I ran into the same issue today so I tried to use IE8 under a virtual machine but it did not work because SACM are using a home made certificate!!!!, and it seems that the extra security in IE8 will not even tell you about it. I think SACM don’t want to spend extra dollars to get a signed certificate from Verisign or such…

  7. Rami Taibah said…

    @Fahad I am on Ubuntu too. I could log on using FF + A switcher agent add-on. You could see your messages and navigate the site. However, iirc, you can’t attach a file. Not sure how many requests without an attachments one can raise.

  8. Rami Taibah said…

    BTW, this system cost them 12 million dollars. tsk tsk

  9. Ammar said…

    Even though I have IE8, I cannot open it. What is wrong?

  10. mr b said…

    they are fucked up I tried to requist a tecket I could not even open the page and if I open it ,, it gave me a blank page . what a crazy system and people ????if u guys know how to requist a ticket please tell me ???

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